While I agree with most of his points, I felt that the book was more of a reiterative rant than a constructive criticism. Only occasionally did he note that the designs he had come up with were impractical for standardization or too costly. I also feel that he did not give enough weight to the use of objects by expert users. He seemed to assume every one using the device was a strict beginner.
I also feel that his discussions are dated. I feel that design has come a long way from its place in the late 80's. I feel that he has quite accurately predicted the evolution of many everyday things. I feel that the telephone today is what he had envisioned 20 years ago. The computer is also closer to what he had envisioned.
However, I must disagree with some of his thoughts on computers. As a computer scientist, I actually enjoy working in the command environment. Indeed, I think it is easier to navigate and accomplish certain tasks that it would be to use GUI's all the time. I enjoy being able to use nonsensical keyboard shortcuts to minimize the time I need to use the mouse to carefully select what I want. As an expert user of computer systems, I would feel held back if I could only use tools for beginners.
I agree that novice tools are important, and I agree with most of Donald A. Norman's ideas - I found the book to be a fun light hearted read - but I also feel that shortcuts and perhaps unintuitive symbols can be useful to a more advanced user.